Frequently asked questions

Pick a bag and colour, then either describe your design in your own words or let us help with a style, a name and an idea. Our AI draws it and shows it on your bag in seconds. Happy with it? Add it to your cart and we'll print it.

Almost anything kid-friendly: a name or initials, favourite animals, sports, space, dinosaurs, unicorns, trucks, a team number... The more detail you give, the closer the design will be to what you imagine.

Sorry, no. Famous characters, brands, logos and sports teams belong to their creators, so we're not allowed to print them. Describe your own version instead, like "a superhero turtle in red and gold armour".

Just create it again. The AI occasionally misspells words, and we print exactly what's in the preview, so please check the spelling before you add it to your cart.

You can make a few designs a day for free, and adding a bag to your cart unlocks a few more. The limit resets each day.

Yes! Your recent designs are saved in "Your designs" on every bag page. Tap one to put it on a different bag, like a matching pencil case. It's free and doesn't use up a design.

We print your design as a premium direct-to-film (DTF) transfer in full colour and heat-press it onto the bag. See how we print.

Yes. The transfers are made for everyday use, stay soft and flexible, and are wash-tested for 50+ cycles. Avoid scrubbing or ironing the print.

Spot clean with a damp cloth and wipe the print gently. No bleach, tumble drying or ironing over the print. See our care guide.

In the highlighted area shown on each bag's page, usually the top front panel or pocket. The preview shows exactly where it will sit.

The Mini suits Prep and the early years, the Medium is a roomy everyday pack, and the Large suits older students. Compare them all in our size guide.

Tough 100% recycled polyester that's abrasion resistant and tested to Australian standards for colour fastness and strength.

We offer seven classic school colours: Red, Maroon, Bottle Green, Royal Blue, Navy, Dark Navy and Black. Check your school's uniform rules for bag colours and decorations.

Each bag is printed to order, so please allow 7–10 business days for us to make and dispatch it, plus delivery time.

Standard tracked shipping is $11, free on orders of $100 or more. Express is $15.

Not at the moment. We deliver within Australia only.

Because every bag is personalised, we can't accept change-of-mind returns. If anything is faulty, damaged or misprinted we'll fix it. See returns & refunds.